eBladeStore Coupons, eBladeStore Coupon Codes & Deals

horrible customer service, buyer beware, slow!

I purchased a 40" claymore sword from this company on 11/16/2010, my credit card was charged immediately. After several days of no communication regarding my order, I emailed them via their "question" button under my account. I never received a response. I then attempted to call for 3 days, over 75 times on those three days, only to be directed to their message about all representatives being busy.. There was no way to leave a message, or to contact anyone else, it just simply said to go to their website. After this, I emailed the ceo/founder/owner/president/whatever he is, and had told him that I made several attempts at contact. No surprise, he never contacted me. So, I sent another email threatening to cancel my order, and write a review on his business, as well as report to the respective business bureau in his area. I myself own two very successful online retail stores, as well as brick & mortar retail stores. This is not how a customer is to be treated. Again, No response. 11/22/2010- I managed to get through on the phone. I believe the owner is the one that I spoke with, however, I cannot guarantee it was him. However, When I called and spoke with him, he had told me that the order was cancelled by customer request. I had never done this. He then proceded to put me on hold, and came back in about 45 seconds (not enough time to actually research the situation, so he knew who I was when I called..), and he told me that they cancelled my order due to my email asking for assistance. He then proceded to "ban" me from ordering from him. He also told me that he processed my order yesterday, which was a Sunday... Then when I called him out on it, he said well.. Monday morning... Then I said, "so this morning?", and he replied, "whatever way you wanna look at it." It is my conclusion that this is a one man operation, and he does not have the resources, to backup his website which appears to offer decent products at a fair price. It is my opinion, that instead of just replying to my messages, and trying to fix the situation, he simply hid, and cancelled the order to avoid having to actually ship a product. He lost several thousand dollars from myself, because I am an avid sword/knife collector, and spend a lot of money on them. I wanted to give his company a chance, and he blew it. I will never use this company again, even if he hadn't "banned" me, because I called him out on an error, that could have been fixed! Long story short, he charged my credit card, didn't "process" my order for almost a week, didn't reply or respond to several emails, and simply seemed as if he didn't care. Also, Kind of funny he claims my order was cancelled, however, I had to personally cancel my order after the conversation because it was still showing "approved" and active on his own order management system. If you research his company, you will see that this is not the first time this has happened with his company. I read about a customer who it took over 8 weeks for ebladestore.com to reply to his messages, and kept giving him stories as to why his order hadn't shipped for 8 weeks... There are several unhappy customers if you research forums for this company, so buyer beware!